Refund policy

Updated 18 October 2026

14 days, no questions asked

Not happy with Bitterballen Plus? Ask for a refund within 14 days of your first purchase and you get the full amount back, no questions asked. This applies to monthly, yearly and Founding member purchases, and on top of your legal right of withdrawal in the EU.

A free trial costs nothing: cancel before it ends and you are never charged. If you forgot, the 14 days start on the day of the first payment.

How to ask for a refund

Orders are processed by Paddle.com, our reseller and Merchant of Record. Use the link in your Paddle receipt email, or go to paddle.net and look up your order. You can also email us at [email protected] with the email address you paid with, and we arrange it with Paddle.

The money goes back to the payment method you used, usually within 5–10 working days. Your Plus access ends when the refund is made.

Renewals

After the first 14 days, renewals are not refunded automatically, but you can cancel at any time and keep Plus until the end of the period you paid for. If a renewal surprised you, email us within 14 days of it and we will look at it kindly.